Legal
Privacy Policy
Everyday Care Ability Pty Ltd
Effective Date: 17 February 2026 · Location: Victoria, Australia
1. Introduction
Everyday Care Ability Pty Ltd is committed to protecting the privacy and confidentiality of participants, families, staff, and stakeholders. We comply with the Privacy Act 1988 (Cth), Australian Privacy Principles, and NDIS Practice Standards.
2. Information We Collect
We may collect personal and sensitive information including:
Personal Information
- Full name
- Address
- Date of birth
- Phone number and email
NDIS Information
- NDIS number
- Plan details
- Support requirements
Health and Support Information
- Medical conditions
- Risk assessments
- Support plans
Financial Information
- Billing and payment details
- Plan manager details
3. How We Collect Information
Information may be collected through:
- Service agreements
- Intake forms
- Website enquiry forms
- Phone calls and emails
- Support coordinators and plan managers
- NDIS portal and authorised sources
4. Purpose of Collecting Information
We collect information to:
- Deliver NDIS supports safely and effectively
- Communicate with participants and families
- Meet legal and NDIS obligations
- Manage billing and services
- Improve service quality
5. Use and Disclosure of Information
We only share information:
- With participant consent
- With authorised representatives
- With plan managers and support coordinators
- When required by law
- With NDIS Commission if required
We do not sell or misuse personal information.
6. Storage and Protection
We protect information through:
- Secure digital systems
- Password protection
- Restricted access
- Confidential staff handling
7. Access and Correction
Participants may request access or correction of their personal information.
8. Privacy Complaints
Complaints can be made to:
Everyday Care Ability Pty Ltd
Contact us directly using the details above to raise any privacy concerns.